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Having Difficult Conversations Course

In this course, your learners will learn to navigate difficult conversations with confidence, using frameworks like DESC and Crucial Conversations to resolve conflicts and improve communication.
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Leadership & Management
Leadership Fundamentals All levels English

Navigate difficult conversations with confidence — using proven frameworks like DESC and Crucial Conversations to resolve conflict and improve communication.

Last updated: 02/2026  ·  Language: English

21Learning units
1.5 hrsTotal study time
12Videos
29 minVideo content
What This Course Is About

Overview

The course includes 21 learning units with a total study time of 1.5 hours, structured as 15-minute SCORM microlearning units, plus 12 videos totaling 29 minutes.

It equips your learners with techniques to handle sensitive topics, diffuse tension, and maintain positive relationships. Learners engage in microlearning units and real-world scenarios to build skills in active listening, clear expression, finding common ground, and strengthened communication in both personal and professional settings.

Skills You'll Build

What You'll Learn

  • 1 Handle sensitive topics and difficult conversations with confidence
  • 2 Apply proven frameworks like DESC and Crucial Conversations
  • 3 Diffuse tension and de-escalate conflict
  • 4 Practise active listening and clear expression
  • 5 Find common ground and reach resolution
  • 6 Strengthen communication in personal and professional settings
Who This Course Is For

Is This Course Right for You?

Managers & team leaders
Professionals in client-facing roles
Anyone handling conflict or feedback
People navigating sensitive topics at work
Those improving personal & professional communication
Anyone seeking a more positive, productive environment

No prior experience needed. Bite-sized microlearning units and real-world scenarios build your skills step by step.

Course Structure

Content Outline

Orientation
CREO Having Difficult Conversations Mini-Course
UGC Q&A
Certificate of Completion

Course Delivery & Certification: This course is offered through MedLabTech Academy using educational content licensed from Creoacademy. The course content and certificate are provided by Creoacademy, while MedLabTech Academy facilitates your enrollment and access through our learning platform.

Licensed Course Refund Notice: This course contains third-party licensed content with a per-learner licensing fee. Cancellation requests should be submitted within 2 hours of purchase. After this period, the course fee is generally non-refundable, subject to applicable consumer protection laws.